Terms & Conditions

1. Introduction

Welcome to Social Up Marketing. These Terms & Conditions govern your access to and use of our website, services, campaigns, content, and digital platforms. By accessing our website or engaging with our services, you agree to comply with these terms.

If you do not agree with any part of these Terms & Conditions, you must discontinue the use of our services immediately.

2. About Us

Social Up Marketing is a creative marketing agency offering services including but not limited to:

• UGC Content Creation
• Social Media Management (SMM)
• Influencer Collaborations
• Content Strategy
• Brand Promotions
• Reels & Short Form Content
• Social Media Growth Campaigns
• Creative Content Planning
• Community Engagement & Management

3. Eligibility

By using our website or services, you confirm that:

• You are at least 18 years old or accessing under parental/guardian supervision.
• You have the legal authority to enter into agreements.
• All information provided by you is accurate and up to date.

4. Scope of Services

All project deliverables, timelines, pricing, revisions, and service scope shall be discussed separately through proposals, quotations, invoices, emails, or signed agreements.

Social Up Marketing reserves the right to:

• Modify service structures
• Reject projects
• Pause services in case of misuse or policy violations
• Outsource specific tasks to trusted partners or freelancers when required

5. Payments & Billing

6. Intellectual Property

All concepts, creatives, campaign structures, strategies, source files, codes, visuals, videos, and proprietary processes created by Social Up Marketing remain the intellectual property of the agency unless ownership transfer is specifically agreed upon in writing.

Clients shall not:

• Resell our work without permission
• Copy internal strategies
• Reproduce proprietary systems
• Claim agency-created assets as original work before final payment clearance

Upon full payment, approved final deliverables may be transferred according to the agreed project scope.

7. Revisions & Deliverables

Revision limits may vary depending on the selected package or proposal. Additional revisions beyond the agreed scope may incur extra charges.

The agency is not responsible for delays caused due to:

• Delayed client responses
• Pending approvals
• Incomplete assets/content from client side
• Platform outages
• Third-party dependencies

8. Marketing Performance Disclaimer

While we aim to deliver the best possible outcomes, Social Up Marketing does not guarantee:

• Fixed sales numbers
• Viral reach
• Guaranteed leads
• Exact ROI
• Platform algorithm behavior
• Influencer performance metrics

Digital marketing performance depends on multiple external factors beyond agency control.

9. User Conduct

You agree not to:

• Use our services for illegal activities
• Upload malicious or copyrighted material without authorization
• Attempt unauthorized access to systems
• Misuse branding or identity of the agency
• Spread false or defamatory information about the company

Violation may result in termination of services without refund.

10. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Business strategies
• Campaign data
• Financial information
• Login credentials
• Internal discussions
• Client-sensitive materials

Confidential information shall not be shared with unauthorized third parties.

11. Third-Party Platforms

Our services may involve platforms such as Meta, Instagram, Facebook, Google, LinkedIn, YouTube, Shopify, WordPress, and other third-party APIs & SaaS tools.

We are not liable for:

• Platform policy changes
• Account suspensions
• Ad account restrictions
• Downtime or technical failures caused by external platforms

12. Termination

Social Up Marketing reserves the right to suspend or terminate services if:

• Terms are violated
• Payments remain pending
• Misleading information is provided
• The client engages in abusive or unethical conduct

Clients may also terminate ongoing services by providing prior written notice as per the signed agreement.

13. Limitation of Liability

Under no circumstances shall Social Up Marketing be liable for:

• Indirect losses
• Business interruption
• Loss of revenue
• Loss of data
• Reputation damage
• Platform-related issues
• Delays caused by third-party providers

Maximum liability, if applicable, shall not exceed the amount paid for the specific service.

14. Indemnification

You agree to indemnify and hold harmless Social Up Marketing, its team members, partners, and affiliates from any claims, damages, liabilities, legal disputes, or expenses arising due to misuse of services or violation of these terms.

15. Changes to Terms

Social Up Marketing reserves the right to update these Terms & Conditions at any time without prior notice. Updated versions shall become effective immediately upon publishing on the website.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall fall under the jurisdiction of the competent courts of Delhi/NCR.